By booking an appointment with Get The Gloss, you agree to our salon policies regarding bookings, cancellations, patch testing, and treatment services.
Our team always strives to deliver professional services using the highest standards of hygiene, safety, and care. While we aim to achieve the desired result for every client, outcomes may vary depending on individual nail condition, skin type, and aftercare.
Get The Gloss reserves the right to update or amend these terms where necessary.
Please click or tap on our policies below to read these.
At Get The Gloss, we kindly ask all clients to respect our booking policies to allow us to provide the best possible service to everyone.
Appointments can be cancelled or rescheduled free of charge up to 48 hours before your scheduled appointment time.
Cancellations made within 48 hours of the appointment will incur a 50% charge of the booked treatment price.
Clients who do not attend their appointment (no-show) will be charged 50% of the treatment cost.
As our technicians’ time is reserved specifically for each client, we appreciate your understanding and cooperation with this policy.
At Get The Gloss, client safety is always our priority.
A patch test is required at least 48 hours prior to all lash and brow treatments to ensure the products used are suitable for your skin.
If a patch test has not been completed within the required time frame, the appointment may need to be cancelled and a 50% cancellation fee will apply, in line with our salon booking policy.
Patch testing is quick, simple and provided free of charge at the salon.
All appointment confirmations, reminders, and booking details are sent via email at the time of booking.
Clients are responsible for ensuring the booking details are correct and for notifying the salon if any changes are required within the appropriate time frame.
We understand that occasionally delays can happen. If you are running late, please contact the salon as soon as possible.
Where possible, our team will always do their best to accommodate late arrivals. However, depending on the time available, your treatment time may need to be shortened or adjusted to avoid disruption to other clients’ appointments.
In some cases, if there is not enough time to complete the treatment safely and to our professional standards, the appointment may need to be cancelled and a 50% cancellation charge may apply.
We appreciate your understanding and cooperation in helping us keep the salon running smoothly for all clients.
At Get The Gloss, we take great pride in the quality of our work.
If you experience an issue with your nails within 48 hours of your appointment, please contact the salon and we will be happy to assess and, where appropriate, repair the service.
Repairs outside of this period may be subject to a charge.
For health and safety reasons, children under the age of 12 are not permitted to receive treatments at Get The Gloss.
We also kindly ask that children do not wait within the salon during appointments, as the salon environment contains professional equipment, chemicals, and tools that may not be suitable for young children.
Our technicians require a safe and focused working environment to carry out treatments to the highest professional standards.
We appreciate your understanding and cooperation in helping us maintain a safe, comfortable, and relaxing atmosphere for all clients and staff.
Clients should inform the salon prior to treatment if they have any allergies, medical conditions, infections, or sensitivities that may affect their service.
This allows our technicians to ensure treatments are carried out safely.
Clients are responsible for their personal belongings while visiting the salon.
Get The Gloss cannot accept responsibility for any loss or damage to personal items brought into the salon.
Get The Gloss operates a zero tolerance policy towards abusive or disrespectful behaviour towards staff or clients.
Get The Gloss complies with UK data protection regulations and takes all reasonable steps to ensure that client information is stored securely.
Client details collected through our booking systems are used only for appointment scheduling, reminders, and communication relating to salon services.
Clients may request access to or removal of their personal data at any time.
For the safety and security of our clients, staff, and premises, CCTV operates within the salon at Get The Gloss.
CCTV recordings may be used for security purposes, including the prevention and investigation of incidents within the premises.
All CCTV footage is stored securely and is only accessible to authorised personnel where necessary.
